Disability Living Allowance (DLA) Contact Number

Important: Calls to this number cost 7p per minute, plus your operator’s access charge. We will connect your call directly to the UK Government helpline. We are not associated with UK Government.

Calling the DLA Contact Number

Disability Living Allowance (DLA) refers to a tax-free benefit meant for the disabled adults and children in the UK. It caters for the extra costs these groups may have due to disability. It is based on the needs arising from the disability, rather than the disability itself. For any enquiries, comments or concerns the number to dial is 0800 121 4433. Please note this is an alternative number, you can find the official telephone number within the public domain.

Before you call

Disability Living Allowance Contact NumberDialling the Disability Living Allowance and Attendance Allowance helpline will connect you to a representative of the Department for Work and Pensions (DWP). Calls cost no more than 7p / min plus operator’s access charge. Your call will be answered between the hours of 8am and 6pm, Monday to Friday. Keypad options will be as follows:

  1. To request a new claim pack
  2. If you wish to speak on behalf of someone aged under 16
  3. If your call is regarding a person aged between 16 – 64
  4. If the person you wish to speak about is aged over 65

Pressing 0 will enable you to discuss the Personal Independence Payment (PIP) benefit with one of the experienced team members.

Who is eligible?

The different categories of people who are encouraged to dial the DLA Contact Number include:

  • Those with a mental or physical disability or both.
  • Those with severe disability and require extra help in taking care of themselves or have walking difficulties.
  • Those who claim for help when still under 65 years of age.

What are the benefits of Disability Living Allowance?

The amount of DLA you receive is not affected by any income or savings you have. As a result, it is provided to all groups of individuals regardless of whether you work or not. Adults and children benefiting from the program get help in handling common things like eating, washing, toilet usage, dressing or communicating their needs. They are also supervised to protect them against endangering themselves or other people around them. Patients on dialysis treatment can also get someone to help them along.

Once your DLA claim is successful, you can benefit from extra cash with:

  • Income support.
  • Pension credit.
  • Employment and support allowance.
  • Working tax credit.
  • Housing benefit.
  • Child tax credit
  • Jobseeker’s allowance based on income.

However, if someone receives Carer’s Allowance to provide care to you, you might not be able to benefit from the extra amount of money meant for severe disability in any of the credits or benefits.

How to claim

Those who meet the eligibility criteria are encouraged to call the DLA telephone number and claim immediately. A delay in claiming for help can result in total loss of the targeted benefits. There several ways to get a claim pack. They include:

  • Calling the Disability and Carers Service phone number.
  • Calling the Benefit Enquiry helpline.
  • Contacting the local social security.
  • Download a claims form from the main DLA website.


For children under the age of 16 there is a form to download to claim DLA. A claim is made by printing and filling in the claim form. After filling the form, it can either be posted directly to the Disability and Carer’s Service or handed in to your nearest Jobcentre Plus branch. Normally, a new claim is dealt with within 37 working days. However, a claim under the special rules is dealt with much more quickly.


After the recent change, an adult who has not yet claimed for DLA must now make a new claim for PIP (Personal Independence Payment). Further information on PIP Claims can be found on this site however the process is a simple one: Simply call the DLA Contact Number and press option 0 to get your claim started by telephone today.

Adults already in receipt of the disability welfare payment should call the number for any enquiries or changes to their existing claim.

DLA Rates

There are three different rates available depending on the effect of disability. They include lowest, middle and highest rate.

  1. Those on the lowest rate will receive £21.00 weekly. This band is meant for people who require help for some part of the day. Normally, help offered under this rate includes having a cooked meal prepared.
  2. The middle rate is a payment of £53.00 weekly and is meant for people who require frequent care or supervision throughout the day. It also includes night care and help for those on dialysis.
  3. The highest rate is a benefit of £79.15 weekly and is meant for those people who require frequent supervision during the day and night.

If you’re unsure about which band you fall into, call the DLA Claims Number to find out how much you’re eligible for.

How to appeal a decision

Those who think a decision made about their benefit claim is wrong or unfair, have an opportunity to seek an explanation from the Disability and Carers Services. It is also possible for you to ask for the decision made to be reconsidered. However, if you are still unhappy about the decision you can appeal. Information on how to make appeals is included in the decision letter. It involves filing the appeal form and posting it back to the benefits office. If you’re having difficulty completing this or any other form, call the DLA Contact Number for further assistance.

How to make a complaint

In the event of any complaints, you can contact the support team on 0800 121 4433. One of their dedicated customer service agents will get to you as soon as possible to address your issues. The number is especially useful if you’re chasing an urgent matter such as a late payment of your benefit, or if you have an issue with a missed payment. Pick up your phone today and get the help you need.